Answers, made clear
Everything you need to know about silk — before you buy, and after.
Products & silk
What is RENESSY silk made from?
RENESSY uses organic mulberry silk selected for a smooth, gentle surface against hair and skin. Product pages include the most specific material details for each piece, including weight, size, color, and construction where available.
How can silk support hair, skin, and sleep?
Silk creates a smooth nightly surface that helps reduce friction on hair and skin. It can support smoother hair, softer-feeling skin, and a more breathable, temperature-regulating sleep environment.
Which RENESSY essential should I start with?
For the biggest nightly touchpoint, start with a silk pillowcase. Choose silk scrunchies for gentler everyday styling, or a silk bonnet if you want overnight protection for your hair.
Where can I find available sizes and colors?
Available colors, sizes, sets, and variants are shown on each product page. If a variant is not visible there, it is not currently available for purchase in the online store.
Care
How should I wash RENESSY silk?
Use cool water, a mild silk-friendly detergent, and a gentle wash cycle or hand wash. Avoid bleach, fabric softener, and harsh rubbing. For a complete care routine, visit the Silk Care page.
Can I tumble dry silk?
Air drying is the gentlest choice. Lay silk flat or hang it away from direct heat and strong sunlight. If ironing is needed, use a low temperature and iron on the reverse side while the fabric is slightly damp.
Is silk practical for everyday use?
Yes. Silk is delicate by nature, but it can be part of an everyday routine when cared for gently. A simple cool wash, mild detergent, and careful drying help preserve its smooth feel and quiet sheen.
Orders & payment
Which payment methods are available?
RENESSY products are sold through our official Amazon store. You complete the purchase there, with the payment methods Amazon offers in your country.
Will I receive an order confirmation?
Amazon sends the confirmation and any shipping updates for your order. You can also find them under “Your Orders” in your Amazon account.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. We will help where we can, but changes may no longer be possible once an order has entered fulfillment.
Shipping & returns
Where does RENESSY ship?
Orders placed on Amazon are shipped by Amazon. The destinations, options and costs that apply are the ones shown on Amazon before you order.
How long does delivery take?
Delivery timing is set and shown by Amazon for your address and chosen option. “Your Orders” in your Amazon account has the current status and tracking.
How do returns work?
Returns and refunds for Amazon orders are handled through Amazon, under the terms shown in your Amazon account — start the request there. Your statutory rights as a consumer are unaffected. If the question is about the product itself, such as a defect, sizing or care, contact us and we will help.
Quality & trust
Which certifications does RENESSY use?
RENESSY communicates quality through trusted standards including GOTS, MADE IN GREEN by OEKO-TEX, Dermatest 5-Star, and Dermatest Sensitive Skin. Certification details should be checked on product pages and official product materials.
Is RENESSY silk suitable for sensitive skin?
RENESSY is designed around gentle contact with skin and hair, with dermatological proof as a core reason to believe. If you have a specific skin condition or allergy concern, ask a qualified medical professional before use.
How can I contact RENESSY?
Use the Contact page for questions about orders, products, silk care, shipping, or returns. We will help you choose and care for your silk essentials with clear, thoughtful support.