Processing
Every order is carefully prepared and checked before it leaves us.
Shipping & returns
Simple, from order to return
Everything about getting your silk — and what to do if something isn't right.
Good to know
Because the purchase is completed on Amazon, delivery and returns for that order are arranged through Amazon, and your statutory rights are unaffected. Our support covers the product itself — its material, its care and its quality.
Delivery
Your order ships from Amazon. The options, costs and timing that apply are the ones Amazon shows you.
Returns
Returns and refunds are arranged through Amazon. Start a return from “Your Orders” in your Amazon account — your statutory rights as a consumer are unaffected.
Delivery
We do not ship these orders ourselves, so we cannot track or reroute them for you. Amazon shows the shipping options, costs and delivery estimates that apply to your address before you order, and again in your Amazon account afterwards.
- Amazon sends the order confirmation by email.
- Delivery timing depends on your address and the service you chose on Amazon.
- For tracking, a delayed parcel or a wrong item, “Your Orders” in your Amazon account is the fastest route.
Return
Returns, replacements and refunds for these orders are processed through Amazon, under the terms and timeframes shown in your Amazon account — please start the request there rather than sending anything back to us.
- Your statutory right of withdrawal as a consumer is unaffected and can be exercised through the same route.
- If your question is about the product itself — a defect, sizing, or care — write to us and we will help.
NOT SURE WHAT TO DO NEXT?
Tell us what happened and we will point you to the fastest route — or help directly if it is about the product.