Answers, made clear

RENESSY uses organic mulberry silk selected for a smooth, gentle surface against hair and skin. Product pages include the most specific material details for each piece, including weight, size, color, and construction where available.

Silk creates a smooth nightly surface that helps reduce friction on hair and skin. It can support smoother hair, softer-feeling skin, and a more breathable, temperature-regulating sleep environment.

For the biggest nightly touchpoint, start with a silk pillowcase. Choose silk scrunchies for gentler everyday styling, or a silk bonnet if you want overnight protection for your hair.

Available colors, sizes, sets, and variants are shown on each product page. If a variant is not visible there, it is not currently available for purchase in the online store.

Use cool water, a mild silk-friendly detergent, and a gentle wash cycle or hand wash. Avoid bleach, fabric softener, and harsh rubbing. For a complete care routine, visit the Silk Care page.

Air drying is the gentlest choice. Lay silk flat or hang it away from direct heat and strong sunlight. If ironing is needed, use a low temperature and iron on the reverse side while the fabric is slightly damp.

Yes. Silk is delicate by nature, but it can be part of an everyday routine when cared for gently. A simple cool wash, mild detergent, and careful drying help preserve its smooth feel and quiet sheen.

Available payment methods are shown securely at checkout and may vary by market. Complete your order through the payment options displayed in the Shopify checkout.

Yes. After checkout, you should receive an order confirmation by email. Shipping updates and tracking details are sent once they are available for your order.

If you need to change or cancel an order, contact us as soon as possible. We will help where we can, but changes may no longer be possible once an order has entered fulfillment.

Shipping availability, delivery options, and costs are shown at checkout based on your delivery address. This keeps the information specific to your location and order.

Estimated delivery timing depends on your location and selected shipping method. The most accurate delivery information is shown during checkout and in your shipping confirmation email.

Return eligibility and instructions are provided in the store policy and Shipping & Returns page. If you are unsure whether your order qualifies, contact us before sending anything back.

RENESSY communicates quality through trusted standards including GOTS, MADE IN GREEN by OEKO-TEX, Dermatest 5-Star, and Dermatest Sensitive Skin. Certification details should be checked on product pages and official product materials.

RENESSY is designed around gentle contact with skin and hair, with dermatological proof as a core reason to believe. If you have a specific skin condition or allergy concern, ask a qualified medical professional before use.

Use the Contact page for questions about orders, products, silk care, shipping, or returns. We will help you choose and care for your silk essentials with clear, thoughtful support.