Processing
Every order is carefully prepared and checked before it leaves us.
Shipping & returns
Simple, from order to return
Everything about getting your silk - and what to do if something isn't right.
Good to know
Please contact us before sending anything back. We will share the correct return address and next steps. Your statutory rights remain unaffected.
Delivery
Shipping methods, rates, and estimates are shown at checkout for your address.
Returns
Consumers generally have 14 days from receiving their order to request a return or exercise withdrawal rights.
Delivery
Available shipping options and costs are calculated at checkout based on your delivery address. Free standard shipping applies to orders of €39 or more for delivery within Germany.
- You'll get an order confirmation by email right after checkout.
- Delivery timing depends on your location and chosen service.
- Tracking details are sent once your order ships.
Return
If you shop as a consumer in Germany or the EU, you can generally withdraw from the contract within 14 days after receiving the goods without giving a reason, unless a statutory exception applies.
- Please contact us before sending anything back and include your order number and the email used at checkout. This helps us match your return and does not affect your statutory rights.
- Items should be unused, clean, and in their original condition.
- Unless we offer a free return label, or the item is faulty, damaged, or incorrect, you are responsible for the direct return shipping costs.
- For the full details, please see our Refund Policy.
NOT SURE WHAT TO DO NEXT?
Send us your order number and the email you used at checkout - we'll sort it out together.